Shipping policy


All shipping timelines are estimates only and do not include processing times, which may vary. 

Shipping: U.S. 

We offer free ground shipping within the contiguous U.S. (lower 48 states) on online orders of $100 - $5,000. Estimated shipping time is 5-14 business days once shipped. 

Other shipping options include: 

  • Standard Shipping: For orders under $100, flat rate of $8.50, 48 states (5-14 business days once shipped)

  • UPS Ground: 48 states (3-8 business days once shipped) 

  • UPS 2nd Day: 48 states (2-3 business days once shipped, not a guaranteed service) 

  • USPS Priority: Alaska and Hawaii (2-8 business days once shipped) 

  • USPS Priority: U.S. territories, APO, FPO, and DPO addresses (delivery times vary based on destination) 

Shipping: Canada and International 

  • Canada:  

UPS Standard (6-10 business days once shipped) 

UPS Worldwide Expedited (2-5 business days once shipped)  

  • International: Orders shipping to destinations outside of the U.S. and Canada are shipped through UPS or DHL. Rates are calculated at checkout and delivery times vary based on destination. 

Please note the following: 

  • You will receive an email confirmation when your order has been shipped. This email will also contain a tracking number to allow you to track the progress of your order. 

  • Once an order has been shipped, we are unable to amend delivery details. 

  • Potential delays may occur due to processing by local custom agencies.  

  • We are unable to provide refunds for unclaimed, abandoned, or refused packages. 

  • Additional costs such as import duties, returns, or other costs related to the adherence of local import laws may apply and are the responsibility of the buyer.  

 
Shipping: Orders Placed by Purchase Order (Institutions Only) 

Orders placed by Purchase Order are subject to a separate shipping and processing fee. Please email school@singaporemath.com for all shipping details. 

Missing or Lost Packages 

If you believe your package is lost in transit, please refer to the tracking information that was emailed to you when your package shipped. The estimated transit time for orders shipped by standard shipping is 5-14 business days, but delays may sometimes occur. If there have been no tracking updates to your shipment after 15 business days, please contact us. 
 
If a package is marked as delivered but you can’t find it, we recommend checking the following: 

  • Confirm the delivery address for accuracy.  

  • Look around the delivery location (front desks, porches, garages, etc.) and check with anyone living/working at the same location.  

  • Contact the delivery carrier for more specific details.  

If the package is still unaccounted for after these steps, please reach out to us at customerservice@singaporemath.com for additional instructions. So that we may serve you effectively, missing packages must be reported to our team within 90 days of placing your order.  

Order Discrepancies or Damaged Items 

If your goods arrive in a damaged condition, or there is a discrepancy in the contents of an order you have received, please contact us at customerservice@singaporemath.com within 7 days of the delivery. Please include a complete description of the situation, along with photos of the damaged item(s), box(es), and shipping label(s).  

Understanding Free and Standard Shipping 

Orders weighing up to 15 lbs (about 9 books) with free or standard shipping may be shipped by UPS Mail Innovations. Mail Innovations is a shipping service that uses both the UPS and USPS network to deliver your package. UPS picks up your package from our warehouse and delivers it to your regional USPS facility. It is then sent to your local post office and delivered by your USPS mail carrier. 

You can track Mail Innovations shipments on the UPS website. Tracking on the UPS website will follow your package until it is delivered. If the package has entered the USPS postal system, the UPS tracking page will also link to the tracking on the USPS website. 

Orders weighing over 15 lbs with free or standard shipping may shipped by USPS Media Mail or UPS Ground. Your order confirmation will include a tracking number along with the carrier of your shipment. USPS Media Mail shipments will be picked up and delivered by USPS. UPS Ground shipments will be picked up and delivered by UPS.