Refund policy

Returns: U.S. & International

You may return items in original condition within 30 days of the delivery date for a 100% refund.

Order Changes: Unfortunately, we cannot change or alter an order once it is placed. Once you receive your order, you may return eligible items following the instructions on this page.

Return shipping: We do not refund or pay for shipping charges related to returns. We are not responsible for lost packages.

Exchanges: We do not accept exchanges. Please return your items and place a new order if you'd like different items.

Refund policy: We do not accept returns with any amount of wear or use. Items returned in damaged condition will not be refunded.

Missing, incorrect, or damaged items: Please open your order promptly upon arrival. In the unlikely event that there is an issue with your order, such as missing, incorrect, or damaged items, email customerservice@singaporemath.com within 7 days of delivery. Please note we are unable to process changes after this window.

Final Sale: All sale items, clearance, manipulatives, eBooks, video subscriptions, Dimensions Math Home Instructor's Printouts (removed or ripped from plastic wrap), and My Pals are Here Science books are final sale. In the event a final sale item is sent back, the item will not be eligible for a refund and the item will be forfeited.

Distributor returns: We do not accept returns on any items purchased from our distributors.

Return-to-sender: If your order is auto-returned to us (due to insufficient address, failure to pick up mail, etc.), please note that any return-to-sender fees will be deducted from your refund.

Return instructions: Please return all items you'd like to return in a box (no envelopes) wrapped in plenty of packing material, with a copy of your invoice, to the following address:

Singapore Math Inc.
19535 SW 129th Avenue
Tualatin, OR 97062
USA